When you are facilitating an event, whether it's a Lean Kaizen event or a Six Sigma project meeting, listen for the non-verbal feedback. Huh? Listen for non-verbal?
Be in tune with what your team or group is telling you when they aren't saying anything. For the same reason you want to keep your face to the audience, you want to look for cues that tell you more than words. Rolling eyes, shrugs, grins, sighs, leans, and far away gazes. All these hints tell you as a facilitator who is actively engaged and who has checked out.
Subscribe to:
Post Comments (Atom)
Of course, it is always a good idea to 'flip the script' on this advice and notice your own non-verbals when attending a meeting or presentation.
ReplyDeletehttp://sethgodin.typepad.com/seths_blog/2007/03/how_to_be_a_gre.html
Try the above link for a more detailed explaination.
Beep